Two things get this moving: what the system is actually doing, and roughly where the property is. In a metro this size the second one matters as much as the first, because coverage is assigned area by area rather than pretended at.
Symptom, service address and the nearest cross streets. The diagnosis is the irrigator’s job — what gets this moving is knowing what happens and where.
One number for the whole metro. Say the symptom and the nearest cross streets — the cross streets are what decide which irrigator covers you.
Close the irrigation isolation valve — the handle at or below the brass assembly by the house. The mainline holds pressure whether or not a zone is scheduled, so until that valve is shut the meter keeps counting. Once it is closed, nothing is urgent.
What you send goes to one licensed irrigator covering your area rather than into a bidding pool, so you are not fielding calls from six companies. Scope and price come from them, in writing, before anything is booked.
Deliberate rather than an oversight. The form and the phone reach the same place, and the form produces a written record of what was asked.
“Katy” covers thirty years of construction. Cinco Ranch, Cane Island and Elyson are different systems built to different conventions, and naming the one you are in tells an irrigator most of what they will find before they load the van.
February and October have slack. July and August do not, and the week after a hard freeze is the worst in the year because the whole metro lost its assemblies on the same night. Anything that can be scheduled rather than reacted to is easier to book outside the season.
Houston